Brand Besties

Gig Overview: We are hiring a team of bilingual (English/Spanish preferred) outreach staff to represent CapMetro and help educate riders about the new fare payment system. Staff will be stationed at designated CapMetro stops throughout Austin, directly engaging with the community to share information, answer questions, and distribute marketing materials. This role requires excellent communication skills, a friendly and proactive approach, and the ability to represent the CapMetro brand in a professional manner. CapMetro is launching a major upgrade to its fare payment system through the Farebox Replacement Project, introducing new modernized fareboxes and the Umo Mobility app. This system will allow riders to enjoy a simpler, more convenient experience with multiple payment options, including “tap to pay” using credit and debit cards. The goal is to enhance customer satisfaction and streamline the transit experience across Austin by 2025. Schedule: November 18, 6:00AM - 10:00AM Riverside and Pleasant Valley (2 staff) Oltorf at Burton (2 staff) Rundberg at North Lamar (2 staff) Tech Ridge Park & Ride (2 staff) William Cannon at Bluff Springs (2 staff) November 18, 7:00AM - 11:00AM Norwood Transit Center (2 staff) November 18, 11:00AM - 3:00PM Westgate Transit Center (2 staff) November 19, 6:00AM - 10:00AM Riverside and Pleasant Valley (2 staff) Oltorf at Burton (2 staff) Rundberg at North Lamar (2 staff) Tech Ridge Park & Ride (2 staff) William Cannon at Bluff Springs (2 staff) November 19, 7:00AM - 11:00AM Norwood Transit Center (2 staff) November 19, 11:00AM - 3:00PM Westgate Transit Center (2 staff) November 20, 10:30AM - 2:30PM Rundberg at North Lamar (2 staff) November 20, 12:00PM - 4:00PM Riverside and Pleasant Valley (2 staff) Oltorf at Burton (2 staff) Tech Ridge Park & Ride (2 staff) November 20, 1:00PM - 5:00PM Norwood Transit Center (2 staff) Pay: $28.00/hr Parking: Will not be provided. Key Responsibilities: Engage with riders at assigned CapMetro stops in a friendly, approachable, and professional manner. Educate riders on the new Farebox Replacement Project, including the features of the new fare system and Umo Mobility app. Clearly explain the benefits of the new payment options, including tap-to-pay with credit/debit cards and mobile fare payments. Distribute brochures, flyers, and other informational materials to riders. Answer general questions about the new system; take note of any questions you are unable to answer and report them to your manager for follow-up. Keep an accurate count of the number of rider interactions during each shift and report these numbers to your team lead or manager at the end of the day. Maintain a professional appearance and demeanor while representing CapMetro. Remain proactive and engaged throughout the shift, no cell phone use, sitting, or passive behavior while on duty. Work effectively with your partner; one team member in each pair must be bilingual (English/Spanish preferred). Follow all on-site and safety guidelines provided by CapMetro and the management team. Qualifications: Prior experience in community outreach, customer service, brand ambassadorship, or public engagement preferred. Strong communication and interpersonal skills; comfortable speaking with a diverse range of people. Friendly, outgoing, and professional demeanor. Reliable, punctual, and able to work independently as well as with a partner. Bilingual (English/Spanish) candidates highly encouraged to apply. Must be able to stand for long periods and work outdoors in various weather conditions. Ability to follow instructions, record engagement metrics accurately, and represent the brand positively.