Brand Besties

Gig Overview: We are seeking 3 experienced, confident, and highly organized Team Leads to oversee all Brand Ambassadors and activation areas during the World Baseball Classic in Houston. This is a leadership role for individuals who thrive in fast-paced, high-profile environments and excel at managing people, clients, and moving parts simultaneously. Team Leads are critical to the success of the event, ensuring every activation runs smoothly and every guest enjoys a seamless, high-quality experience. Each Team Lead will be assigned a designated area within the event while maintaining visibility across all activations and staff. This role requires strong communication, problem-solving, and the ability to step into any staff role as needed to maintain coverage and operational efficiency. Event Location: Houston, TX Event Address: TBD Schedule: Date TBD - Virtual Training, 2:00PM - 3:30PM (All staff) On Site Training, March 4, 2:00PM - 3:00PM (All staff) March 5, 9:00AM - 5:30PM (1 staff) March 6, 2026 9:00AM - 10:30PM (2 staff) 4:30PM - 10:30PM (1 staff) March 7, 2026 9:00AM - 10:30PM (1 staff) 4:30PM - 10:30PM (1 staff) March 8, 2026 9:00AM - 10:30PM (1 staff) 4:30PM - 10:30PM (1 staff) March 9, 2026 9:00AM - 10:30PM (1 staff) 4:30PM - 10:30PM (1 staff) March 10, 5:30PM - 12:00AM (2 staff) March 11, 3:30PM - 11:00PM (2 staff) March 13, 4:00PM - 10:30PM (All staff) March 14, 6:30PM - 12:30AM (2 staff) Pay: $35.00/hr Houston Team Assignments Experience Zone: BA 1 & BA 2 Atrium Entrance: BA 3, BA 4 & BA 5 Gallagher’s Club: BA 6 Team Leads will oversee their assigned areas, ensuring all Brand Ambassadors are performing at a high level and that guest experiences remain seamless throughout the day. Key Responsibilities Oversee all Brand Ambassadors across assigned areas, ensuring staff engagement, professionalism, and adherence to event standards Check in all staff at the start of each day, confirming attendance, uniforms, and readiness Manage staff schedules and coordinate breaks to maintain continuous coverage Serve as the primary on-site point of contact for the client team Maintain ongoing communication with Brand Besties HQ throughout the event day Ensure all activations and guest experiences within assigned areas are running smoothly and on schedule Troubleshoot issues in real time, including staffing gaps, guest concerns, or operational challenges Step into any Brand Ambassador role as needed during breaks or high-traffic moments Monitor staff performance, provide guidance, and ensure expectations are consistently met Provide leadership, direction, and support to staff throughout the event day Communicate updates, changes, or concerns quickly and clearly to all relevant parties Maintain a calm, professional presence in a fast-paced, high-energy environment Ideal Candidate Prior experience as a Team Lead, Field Manager, or Event Manager preferred Strong leadership and people-management skills Excellent communication and organizational abilities Comfortable being client-facing and making real-time decisions Proactive, adaptable, and solutions-oriented Able to multitask and remain composed under pressure Willing and able to step into any staff role as needed to support operations Why This Role Matters Team Leads are the backbone of the event in Houston, ensuring that all activations, guest experiences, and staff operations run seamlessly. They are the bridge between staff, client, and Brand Besties HQ, maintaining high standards across the event footprint and ensuring that every guest interaction is exceptional. This is a hands-on leadership role for someone who thrives in the middle of the action and enjoys making things happen.