Brewco Marketing Group

Job Description: This position will be involved in the coordination of retail fronts in market under the direction their direct supervisor and the City Manager. A Brand Ambassador is to build the image of our smoke-free brand and to inspire Legal Age Smokers and Nicotine users, discussing the differences and benefits of using a smoke-free alternative. An ambassador will operate in specific breweries, restaurants/bars, nightlife and local city events network and will be responsible for facilitating legal age smokers and nicotine users, who would otherwise continue to smoke, to convert to a smoke-free alternative by explaining its purpose, matching its benefits to their needs. Overall, Brand Ambassadors act as key contributors to the smoke-free future we’re working towards. The core function of this role is to introduce Legal Age Smokers and Nicotine Users to our smoke-free product following all guidelines as this is a critical step in converting Legal Age Smokers and Nicotine Users by working with them 1:1 providing an exceptional consumer experience. Duties and Responsibilities:  Brand knowledge with the ability to demonstrate product demos, answer questions, and make recommendations that meet customer’s needs.  Deliver high-touch retail service, including greeting customers, uncovering needs, educating, recommending, and supporting consumer conversion decisions.  Execute retail operations, including accurate transactions, order processing, stocking inventory, and managing consumer payment information  Demonstrate excellent service and develop strong customer relationships in a retail, hospitality, or customer-focused environment.  Educate customers on brand values and product features  Stay informed on product knowledge, promotions, and visual standards.  Submitting end of shift detail reports to leadership daily  Opportunity to earn performance-based incentives by achieving KPIs Skills/Knowledge:  Relevant state, local, and national regulatory and legal guidelines concerning tobacco consumption.  Company guidelines on the marketing of NCAs to legal-aged consumers.  Effective communication techniques and appropriate time management principles.  Understanding logistical operations.  Operational procedures may including processing payments, stocking product, maintaining customer payment information appropriately.  Critical Thinking — Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.  Judgment and Decision Making — Considers the relative costs and benefits of potential actions to choose the most appropriate one.  Coordination — Adjusts actions in relation to others' actions.  Time Management — Manages one's own time and the time of others.  Speaking — Talks to others to convey information effectively.  Persuasion — Persuades others to change their minds or behavior.  Reading Comprehension — Understands written sentences and paragraphs in work related documents.  Service Orientation — Actively looks for ways to help people.  Social Perceptiveness — Is aware of others' reactions and understanding why they react as they do.  Excellent communication and listening skills.  A problem-solving attitude.  Ability to deliver personalized service/communication for each consumer.  Timely in handling escalations while remaining consumer focused.  Understands and anticipates consumers’ needs and expectations.  Delivers a personalized experience dependent on the consumers’ needs and expectations.  Consistently follows through on commitments and promises.  Aims to deliver best-in-class experiences.  Overcomes obstacles to move forward and helps others to do the same.  Proactively works to find solutions to problems and challenges the status quo.  Demonstrates a strong work ethic  Works independently and as part of a team to manage workload and ensure all tasks are completed.  Has an open and honest mindset, able to admit mistakes and take responsibility.  Actively accepts and values feedback, using it to improve their capabilities.  Seeks and adapts to change and is not afraid of uncertainty.  Displays confidence and enthusiasm for the product, believing in its importance.  Shares vision of consumer conversion to Smoke Free products and working towards a Smoke Free Future.  Easily establishes contact with consumers and builds strong relationships and trust quickly.  Excellent at managing key stakeholders.  Able to listen effectively and express thoughts clearly and concisely.  Responds to customer needs with empathy.  Eagerly gathers and understands new information by showing interest in the opinions and experiences of others, seeks to put the knowledge gained into practice.  Able to build a work environment of openness and transparency, creating space to deliver.  Demonstrates curiosity and creative thinking to produce ideas to improve the consumer experience.  Has a critical mindset, with a proactive viewpoint to find innovative ways to drive success and learn from mistakes.  Views situations from a big picture perspective and makes optimal decisions for consumers based on various sources of information. Preferred Education and Experience:  Licensed driver with a good driving record  Bilingual in Spanish is a plus  High School Diploma or equivalent is preferred.  Experience in brand building activities (Events, Hotel/Restaurant, Nightlife Industry).  Multiple experiences in Sales/Customer service roles (Hospitality, solution or consumer focused selling/customer service, retail or field sales experience).  Experience in consumer management.  Experience in building & managing relationships with multiple stakeholders Physical Requirements:  Ability to travel within select market area.  Must be able to lift objects of at least fifty (50) pounds. Technology:  Square reader  Inventory Software  ID Scanner  Electronic Tablets  Office suite software - Microsoft Office including Teams and OneDrive  Electronic mail software - Microsoft Outlook  T-Sheets Work Schedule  Flexible scheduling  Must be available evenings & weekends.