Pyramid Consulting Group, LLC

Pyramid Consulting Group is looking for a Brand Ambassador in Chicago! Our Client an Immersive art experience is currently staffing their retail space. They are looking for our team to support retail operations at the conclusion of the experience, allowing the Experience Ambassadors to remain fully focused on guest engagement and the overall experience flow, while our team manages the retail component more strategically and effectively. Role: Brand Ambassador Location: Chicago, IL Dates: Ongoing (weekend availability required) Role & Responsibilities: • Greet and engage guests entering the retail space at the conclusion of the experience, creating a welcoming and elevated final touchpoint for all visitors. • Deliver exceptional guest service while maintaining a playful, immersive, and hospitality-driven brand experience. • Drive retail revenue by actively supporting daily sales goals, KPI targets, and overall store performance metrics. • Increase EDS (Estimated Dollars Spent) per guest through strategic upselling, cross-selling, and personalized product recommendations. • Promote and sell retail merchandise, experiential add-ons, and featured products to maximize guest conversion opportunities. • Maintain strong product knowledge across all retail items, exclusive merchandise, seasonal offerings, and experiential packages. • Identify guest interests and tailor recommendations based on guest behaviors, preferences, and purchase patterns. • Encourage positive guest engagement and support reputation management initiatives by generating positive Google Reviews and guest feedback. • Act as a brand ambassador by maintaining a high-energy, polished, and guest-focused presence at all times. • Support crowd flow and maintain organization within the retail environment during peak guest traffic periods. • Escalate guest concerns, complaints, or service recovery situations to the MOD (Manager on Duty) in a timely and professional manner. • Collaborate closely with Experience Ambassadors and on-site leadership to ensure a seamless transition from the immersive experience into the retail environment. • Support merchandising standards, restocking, cleanliness, and overall visual presentation of the retail space. • Assist with operational tasks including POS support, inventory organization, packaging, and guest purchase assistance as needed. • Maintain professionalism, adaptability, and strong communication skills in a fast-paced experiential retail environment. Attire: TBD. T-Shirt will be provided Pay: $22 per hour If you are interested and available, please email your most recent & relevant resume to events@pyramidcg.com with the subject line " Brand Ambassador - Chicago, IL" to speak with a Recruiter today!! Pyramid Consulting Group pays weekly via direct deposit (w2 assignment). *While PCG appreciates all applicants, only those qualified will be contacted. Thank you for your application. We look forward to hearing from you!*