Relentless Beats

This position is for Experts Only on September 20th and 21st at Randall's Island. Venue: Randall's Island Shift ranges based on sub-position, verified once hired: 12:00 PM - 10:45 PM (or cut) each day Pay Range: Part-time, Hourly Rate Fan Experience Associate responsibilities include: - Assist with upset customers (unless matter must be escalated to manager) - Working closely with manager of team to ensure all job duties are fulfilled correctly and efficiently throughout the duration of the event - Understanding of the festival map and layout - Assist guests with directions, lost and found, upgrades, and other tasks as assigned - Assist with beginning of shift set up - Upsell customers to higher ticket types using knowledge of each type available - Assist with end of night breakdown as needed - Maintain a clean and organized work environment - Provide friendly and efficient customer service to fans - Set a positive example for the team, providing leadership and support when necessary - Other tasks as assigned Fan Experience Associate Qualifications: - Must be at least 18+ years old - Have at least 2 years of experience in customer service, retail, or another industry role - Strong communication and interpersonal skills - Proficiency with computers and point of sale systems (as trained) - Willingness to take direction and work a flexible schedule, including nights, weekends and occasional holidays - Ability to sit or stand for extended periods of time - Ability to sit or stand for extended periods of time in various weather conditions onsite - Must be able to tolerate loud noise levels & busy environments when on site working events - May work in drastic temperature climates on job sites - Experience with Wrstbnd ticketing platform is a plus - Experience with Tixr Platform and POS is a plus Additional information: - Breaks are unpaid - Meal provided for shifts longer than 6+ hours - W2 position