Story House

Must be based within a 150-mile radius of Boston, MA. Job Summary: The Tour Manager is responsible for all aspects of the program on the road. Representing The Story House client, the Tour Manager ensures the tour runs smoothly by effectively managing the promotion, staff, and overall execution. The Tour Manager will drive a program designated vehicle (Cargo Van) within a five-state location (ME, NH, VT, NY, MA) tour, overseeing , training and managing Brand Ambassadors. The success of the program relies heavily on the Tour Manager, who will fulfill the following responsibilities and competencies. Key Competencies: • Professionalism: Represent the brand with a positive, motivated attitude. • Leadership: Effectively manage and inspire team members to deliver results. • Results-Oriented: Focus on achieving promotional and individual goals. • Adaptability: Flexibly manage shifting priorities and dynamic event environments. • Time Management: Prioritize tasks efficiently to meet deadlines. Story House Duties: • Represent The Story House, the program, and the brand professionally. • Ensure adherence to client and program rules and regulations. • Present a positive image, embodying leadership qualities and promoting the brand with confidence, knowledge, and enthusiasm. • Effectively communicate with clients, account teams, employees, and vendors. • On time, prepared and engaged for any assigned calls or meetings. • Serve as the primary on-site contact for events, coordinating with event organizers, retailers, and the public. • Regular, proactive communication with The Story House team and punctuality to scheduled activations. • Troubleshoot, problem solve and identify solutions independently prior to escalating any issues to agency team. Event Duties: • Knowledgeable of the program's footprint build, processes and procedures. • Confirm event details including location, dates, times, setup, permits, and security arrangements as applicable. • Oversee setup, teardown, load-in, and load-out of the event footprint. • Manage, train, and be the primary contact for on-site personnel (brand ambassadors) • Provide coaching and motivation to ensure team members perform optimally. • Interact with consumers to promote brand and answer questions as needed on-site. • Oversee daily operations management to ensure safety for staff and the public. • Maintain a clean and professional activation to ensure a positive image for the brand. • Proactively share time sensitive, relevant information and updates with agency. • Complete detailed event reports, including recaps, attendance tracking, and photo documentation by assigned deadlines • Work with brand ambassadors to delegate tasks and follow through to ensure deadlines are met. • Perform other duties as assigned for a successful promotion. Program Duties: • Drive a program vehicle containing event and promotional materials to tour activations. • Coordinate produce pick-up from local stores as needed prior to applicable events. • Manage, maintain and monitor all assets and inventory, including product purchases when needed. • Ability to set-up, operate, and troubleshoot set-up and onsite interactions/ activations • Comprehensive knowledge of computers with proficiency in Windows, Word, Excel, and email along with the ability to quickly learn new software programs and troubleshoot minor tech related issues independently. • Ability to perform tasks to agreed upon standards even in adverse weather conditions. • Coordinate travel between markets. • Communicate problems quickly to team members and management. • Willingness to work a flexible schedule that may include weekdays, weekends, and occasional hours beyond the standard 9–5 Tour Manager Requirements: • Must be 21 years of age or older. • Must have a valid driver’s license and ability to pass a motor vehicle record check. • Willingness to wear a branded uniform as required. • Written and conversational knowledge of the English language and grammar. • Experience working with young children, primarily grades K-6. • Ability to complete trainings including any Food Safety test requirements by assigned deadline(s) • Ability to travel across ME, NH, VT, NY, MA. Education, Training, & Experience: • Degree in a related field preferred. • 5+ years of experience in event management, promotions, or a similar role preferred. • Previous tour experience preferred. • Experience in the food industry or with food products is preferred. SERV Safe Certified a plus. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit. The employee is frequently required to use hands to finger, handle, or touch objects or controls and talk or hear. The employee is regularly required to stand, walk, and reach above shoulders. Ability to lift, carry, push or pull medium weights up to 50 pounds. Specific vision abilities required by this job include close vision.