YBG STAFFING

Location: Luckman Garage - Cleveland, OH Position: Parking Lot Attendant / Guest Service Address: 1801 E 12th St, Cleveland, OH 44114 We are looking for Team lead, and Parking lot attendants/enforcers. Recurring Shifts available: Hours: 11:00am - 7:00pm, 11:00am - 4:00pm - Days: 5-6 days per week, typically dark on Wednesdays - Saturday and Tuesday are our highest volume days, so full coverage matters the most there. Wear your Orange Safety Vest at all times while on shift. You are visible. That is your first enforcement tool. Expectations: * Help drivers pay as they enter the lot. Direct them to the QR code signage and walk them through the payment process. * Scan every license plate throughout your full shift. * Issue tickets when prompted in the app. Do not ticket anyone sitting in their vehicle. Help a driver pay: Direct them to the QR code sign at the lot entrance. Walk them through the steps on screen if they need help. Many visitors are first-timers or older guests. Confirm they receive a confirmation screen or receipt before walking away. Role Summary: Outdoor/indoor Parking attendant and guest services position at a newly launched parking facility in downtown Cleveland, Ohio Duties needed: - Direct vehicle traffic and manage lot capacity across the lots - Assist drivers with the touchless payment system - Maintain a warm, professional, welcoming presence on-site. Requirements: - Professional, approachable, and comfortable in public-facing roles - Orange high-visibility safety vest required on shift - Smartphone required - Reliable and consistent — same workers preferred for all shifts - Experience in outdoor traffic direction, or parking operations is a plus How to Apply Fill out our application here: https://form.jotform.com/251455666364060 https://ybgstaffing.com/join-our-team Enforcement flow: First offense - Payment reminder. Approach calmly and explain that payment is required. Many visitors, especially older guests and first-timers, just need guidance, not enforcement. Second offense - First ticket. Issued on a return visit when the vehicle is found unpaid again. Photograph the plate and place the ticket under the wiper. Third offense - Second ticket. Issued on a subsequent return visit where the vehicle is found unpaid again. The app tracks offense history – check it before issuing. Fourth offense - Tire tag (last resort). Only after two tickets. Text support before tagging. Never tag ADA vehicles, vehicles blocking access, or without supervisor confirmation. Issues and scanning: Any issue on shift: text the support line. Do not call – it is a text-only line. App or tablet problems: text support immediately so we can help. Do not skip scanning while you wait. *Scan all shift, every shift: your activity is confirmed via plate scan data. If your scans do not align with your scheduled hours, hour approval may be affected. Scan continuously for the full duration of your shift. How to Apply Fill out our application here: https://form.jotform.com/251455666364060 https://ybgstaffing.com/join-our-team