YBG STAFFING

Hager Parking | Field Guide Address: 36 N Market St and 40 W King St, Lancaster, PA Managed by AirGarage Wear your orange safety vest at all times while on shift. You are visible. That is your first enforcement tool. Expectations: * Help drivers pay as they enter the lot. Direct them to the QR code signage and walk them through the payment process. * Scan every license plate throughout your full shift. * Issue tickets when prompted in the app. Do not ticket anyone sitting in their vehicle. Help a driver pay: Direct them to the QR code sign at the lot entrance. Walk them through the steps on screen if they need help. Many visitors are first-timers or older guests. Confirm they receive a confirmation screen or receipt before walking away. Note their plate number in your log in case of a later dispute. No smartphone ? A kiosk is coming to this lot soon. In the meantime, direct them to the text-to-pay option listed on the signs. How to Apply Fill out our application here: https://form.jotform.com/251455666364060 https://ybgstaffing.com/join-our-team Enforcement flow: First offense - Payment reminder. Approach calmly and explain that payment is required. Many visitors, especially older guests and first-timers, just need guidance, not enforcement. Second offense - First ticket. Issued on a return visit when the vehicle is found unpaid again. Photograph the plate and place the ticket under the wiper. Third offense - Second ticket. Issued on a subsequent return visit where the vehicle is found unpaid again. The app tracks offense history – check it before issuing. Fourth offense - Tire tag (last resort). Only after two tickets. Text support before tagging. Never tag ADA vehicles, vehicles blocking access, or without supervisor confirmation. Traffic flow and lot capacity: Peak times: typically 10 am - 2 pm and after 5 pm on event days. Expect higher volume of elderly and first-time visitors. Lot full: meet cars at the entrance and let them know the lot is full. Coning off: Coning off any section is an absolute last resort and emergency. Text the support line to get approval before closing off any part of the lot. * The chain at the lot entrance marks a closed zone. It is not an entrance. Redirect any driver who approaches it. Issues and scanning: Any issue on shift: text the support line. Do not call – it is a text-only line. App or tablet problems: text support immediately so we can help. Do not skip scanning while you wait. *Scan all shift, every shift: your activity is confirmed via plate scan data. If your scans do not align with your scheduled hours, hour approval may be affected. Scan continuously for the full duration of your shift. How to Apply Fill out our application here: https://form.jotform.com/251455666364060 https://ybgstaffing.com/join-our-team