360x Events & Promotions

The Brand Ambassador serves as the primary face-to-face representative and customer service guide for attendees across the event footprint. Brand Ambassadors are responsible for creating a welcoming environment, delivering accurate directional guidance, managing guest flow, assisting with session badge scanning, and supporting general operational logistics. 2. Core Responsibilities & Duties Guest Navigation & Wayfinding Position along high-traffic concourses, foyers, and hall intersections with directional signage (e.g., lollipop signs) to guide attendees efficiently between sessions, keynotes, dining halls, and exhibit spaces. Answer attendee inquiries regarding venue layout, event schedules, facility locations, and session room assignments. Session & Door Logistics Operate handheld badge scanners at session doors, ancillary forums, and roundtables to validate attendee registration credentials and track room occupancy. Assist with queue management and line control outside high-volume breakouts, keynote halls, and special events. Check-In & Registration Support Greet arriving guests at main entrances, registration foyers, and greeting hubs. Direct attendees through badge pick-up kiosks, check-in desks, and customer service stations. Event & Retail Support Assist with pop-up store operations, including merchandise stocking, queue organizing, and general retail support during designated shifts. Provide directional and line management support during evening party events, sponsor meal services, and specialty dining pick-ups. 3. Qualifications & Competencies Customer Service Excellence: Approachable, proactive, and polite demeanour with strong interpersonal communication skills. Problem-Solving & Adaptability: Ability to think quickly, manage large crowds calmly, and direct complex guest flows during peak event hours. Punctuality & Reliability: Ability to adhere strictly to shift schedules, check-in procedures, and uniform standards. Physical Requirements: Capable of standing and walking for extended periods (shifts up to 8–10 hours) across a large convention facility.