Victory Agency

ABOUT THE ROLE Victory Marketing Agency is aMarket Manager in Vancouver — to serve as the on-the-ground leads for official mascot costume operations during FIFA World Cup 26™. This is a highly visible, operationally intensive contract role that sits at the center of one of the most watched sporting events in the world. The Market Manager is the primary on-site authority for everything mascot-related in their city. They are responsible for the full lifecycle of each match day appearance: coordinating staff, managing costume integrity, overseeing logistics, and ensuring every appearance goes off without a hitch. They serve as the direct link between the local market and Victory’s central program team. This role is best suited for someone with a background in event operations, experiential marketing, or entertainment production who is highly organized, calm under pressure, and comfortable owning a program independently in a fast-moving environment. Rate is $275 CAD per day Must be available all days: June 12th, 17th, 20th, 23rd, 25th, July 2nd KEY RESPONSIBILITIES Match Day Operations • Serve as the on-site lead for all mascot appearances in your assigned city, managing the full team of 3 performers and 2 handlers from arrival through departure • Manage the 2 parking passes provided per match and coordinate team transportation to and from the stadium; no additional parking costs will be reimbursed • Conduct pre-appearance team briefing: confirm costume assignments, review the run-of-show, and address any event-specific needs • Oversee the on-site setup and breakdown of costume operations for each 10-hour match day appearance • Monitor performer wellbeing throughout each appearance and ensure appropriate rotation, hydration, and rest breaks • Serve as the point of escalation for any on-site issues; communicate promptly with Victory’s central team for anything requiring rapid resolution • Capture action photos and video footage of suitable resolution for FIFA social media use; ensure all content is rights-cleared Costume Management • Inspect each costume thoroughly before and after every appearance; document any damage, wear, or issues identified • Ensure all costume pieces are fully removed from bags and aired out after each use without exception • Manage the spare parts kit provided by FIFA; apply parts as needed while original components are being repaired or cleaned • Coordinate costume cleaning after every two appearances (or more frequently based on conditions, weather, or appearance type); follow FIFA’s cleaning and care instructions • Manage the safe storage of two sets of three costumes in your city; during the tournament, costumes will likely be stored at the stadium • Oversee the proper packing of costumes into chester cases (24"x24"x30", approximately 55 lbs each) and blue duffel bags for transport • Ensure costumes remain in performance-ready condition throughout the contract term; flag any damage requiring professional repair immediately Logistics & Administration • Coordinate costume pick-up, delivery, and safe return for every match day and any external events requiring costume transport • Maintain all necessary logistics documentation for costume movement within your market • Track all appearances, correspondence, and costume-related activity using Victory’s Armada workforce management platform and FIFA’s Monday.com booking system • Confirm staff schedules, shifts, and assignments in Armada at least one week in advance of each match day • Maintain a backup pool of qualified performers and handlers in your market in the event of last-minute cancellations or no-shows • Support the onboarding of performers and handlers ahead of pre-tournament training sessions Communication & Reporting • Serve as the primary on-the-ground contact for Victory’s central program team (Senior Staffing Coordinator); maintain consistent, proactive communication throughout the program • Provide timely post-appearance updates to the central team including photos, video, any costume issues, and staff notes • Participate in Victory’s bi-weekly program calls with FIFA as needed • Contribute data and observations to the post-program debrief report, including appearance summaries, key learnings, and any operational recommendations • Escalate any mascot, costume, or event-related issues immediately; do not allow problems to sit unresolved Pre-Tournament Preparation • Participate in and help facilitate pre-tournament training sessions: 3 teams x 5 staff (3 performers + 2 handlers), 4 hours per session, in your assigned city • Ensure all performers and handlers in your market are trained, credentialed, and ready to perform before the first match day • Confirm local logistics are in place ahead of go-live: transportation, storage, cleaning vendors, and costume delivery QUALIFICATIONS Required • 3+ years of experience in event operations, experiential marketing, live entertainment, sports production, or a closely related field • Demonstrated ability to manage on-site staff and coordinate logistics in a high-pressure, time-sensitive environment • Strong organizational skills with the ability to track multiple moving pieces simultaneously • Excellent written and verbal communication skills; fluency in English required • Comfortable using digital platforms for scheduling, communication, and reporting (experience with workforce management or event management software a plus) • Availability for all match days in your assigned city for the full contract term (June – August 2026) • Ability to work long days on site (10-hour match days) including evenings and weekends • Physical ability to assist with moving costume cases (approximately 55 lbs); comfortable working in stadium and outdoor event environments Preferred • Prior experience working on FIFA, MLS, or large-scale international sporting events • Experience managing mascot, character, or costume performers • Familiarity with Armada, Monday.com, or similar workforce/project management platforms • Existing network of performers, handlers, or event staff in the Toronto or Vancouver markets • Experience working with brand mascots or costumed characters in a live event context • Bilingual candidates (English/French for Toronto; English/French or English/Mandarin for Vancouver) are an asset WHAT TO EXPECT This is a demanding, on-your-feet role that requires both big-picture thinking and meticulous attention to detail. No two match days are exactly alike, and the Market Manager is expected to adapt quickly, solve problems in the moment, and keep the team running smoothly regardless of what comes up. Victory Marketing Agency prides itself on operational excellence and a 100% fill rate on prior FWC26™ mascot appearances. The Market Manager is a direct extension of that standard. You will be empowered to make real-time decisions, supported by a strong central team, and recognized for the quality of your execution. The FIFA World Cup is one of the most watched events on earth. This is a rare opportunity to play a meaningful behind-the-scenes role in bringing it to life. HOW TO APPLY Interested candidates should submit a resume and brief cover note outlining their relevant experience to Victory Marketing Agency. Please indicate in your application which city you are applying for: Toronto or Vancouver. Also, download and create a profile on the Victory Worker app. Applications are reviewed on a rolling basis. Given the June 2026 program start, early applications are strongly encouraged.